1. QUOTATION 

1.1 Upon the Client accepting the quotation provided by Soulhouse Group Pte. Ltd. (“Soulhouse”), a legally binding contract (the “Contract”) shall come into being between the Client and Soulhouse. The terms of the Contract shall include these Terms and Conditions, which are deemed to be acknowledged and accepted by the Client upon acceptance of the quotation. 

1.2 Soulhouse shall provide the services specified in the quotation to the Client (the “Services”) from the commencement date specified in the quotation or as otherwise mutually agreed in writing between Soulhouse and the Client. 

1.3 Any service not specified in the quotation shall be subject to further charges. 

1.4 Soulhouse will perform the Services during the agreed contracted hours. Additional work beyond the agreed hours may be requested by the Client, and in such cases, Soulhouse will charge for the extra hours worked. 

1.5 Unless otherwise stated, each quotation is valid for acceptance during the period of 30 days from its date. 

 

2. OBLIGATIONS OF SOULHOUSE 

2.1 Soulhouse shall perform the Services with reasonable care and skill. 

2.2 Soulhouse shall use reasonable endeavours to observe all health and safety rules and regulations and security requirements that apply at the Client’s premises that have been communicated to Soulhouse in writing. 

2.3 All personnel provided by Soulhouse for the performance of the Services shall have legal authorization to work within Singapore.

 

3. OBLIGATIONS OF CLIENT 

3.1 The Client shall co-operate with Soulhouse on all matters relating to the Services and shall provide Soulhouse and its employees, agents and subcontractors timely access to the Client’s premises and facilities as may be required to perform the Services. 

3.2 The Client shall ensure that the site(s) where the Services are to be performed shall be equipped with water, lighting and electricity sources for Soulhouse’s use, free of charge, as these are required for the Services to be performed. Failure to do will render Soulhouse being unable to perform the Services and may result in additional charges. 

3.3 To the extent practicable, the Client shall clear away things from the site(s) where the Services are to be performed, so that such things do not obstruct or delay the performance of the Services. 

3.4 All fragile and breakable items and all valuable items must be secured or removed by the Client from the site(s) where the Services are to be performed. Soulhouse shall have no liability for such items, which shall include, without limitation, the following: cash, jewellery, watches, handphones, laptops, items of sentimental value, works of art and antiques. 

3.5 The Client agrees that if Soulhouse’s performance of the Services is prevented or delayed by any act or omission of the Client, its agents, subcontractors, employees, officers or consultants, Soulhouse shall (i) not be liable for any costs, charges or losses sustained or incurred by the Client from such prevention or delay; and (ii) be entitled to recover any costs, charges or losses sustained or incurred by Soulhouse from such prevention or delay. 

 

4. PAYMENTS 

4.1 All invoices submitted to the Client by Soulhouse are due for payment within 30 days of the dates of the invoices to Soulhouse’s nominated bank account. Unless otherwise agreed in writing, all payments shall be made in Singapore Dollars. 

4.2 Any disagreement or objection to the amount due under the invoice must be communicated to Soulhouse in writing within 7 days from the date of invoice. The Client shall be deemed to have waived any claim not made within that period. 

4.3 If the Client fails to make any payment due to Soulhouse by the due date for payment, then, without limiting Soulhouse’s remedies at law or otherwise, Soulhouse has the right to:

(a) Charge interest on overdue amounts at an annual rate of 5% p.a. from the due date to the payment date of the overdue amounts; 

(b) Apply the deposit paid by the Client to Soulhouse towards outstanding payment; and/or 

(c) Suspend all Services to the Client until payment has been made in full. 

4.4 Soulhouse may refer the Client’s account for collection to a third party, and/or take legal action against the Client to recover any overdue amounts. Soulhouse reserves the right to claim all additional fees and costs incurred by Soulhouse to collect overdue amounts from the Client, including but not limited to legal costs and debt collectors’ fees and charges. 

4.5 All payments due to Soulhouse from the Client shall be paid in full without any set off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as expressly required by law). 

 

5. COMPLAINTS 

5.1 Any complaint relating to breakage, damage or theft or any complaint of poor service must be reported by the Client to Soulhouse within 24 hours from completion of each Service session. If the Client fails to do so, the Client shall not be entitled to any refunds, compensation or rectification actions. 

5.2 For lost, damaged or broken items that are proven to be caused by Soulhouse’s personnel or which Soulhouse agrees to accept liability for, Soulhouse shall compensate the Client up to a maximum of S$50 per item. 

5.3 If the Client is not satisfied with the Services provided for a specific session, and a complaint has been placed within 24 hours after the session has completed, Soulhouse reserves the right to deploy its personnel to touch up and clean any areas and items to the Client’s satisfaction. The Client shall allow Soulhouse’s personnel to return and the Client shall be at present at all times during the touch up cleaning. If the Client does not allow Soulhouse’s personnel to do such touch up cleaning, Soulhouse shall not be liable for any further rectification work or to make any refunds to the Client. 

5.4 It is the Client’s responsibility to inspect the site(s) after the touch up cleaning session is completed before Soulhouse’s personnel leaves the site(s). If no further issues are raised at such inspection, the Services shall be deemed to have been delivered to the Client’s satisfaction and no further rectification work or refunds shall be required. 

5.5 The Client acknowledges and agrees that Soulhouse’s personnel are unable to move bulky items such as refrigerators, closets, gas tanks, water tanks and similar items to clean the space underneath or the small space around such items. If the Client requires such areas to be cleaned, the Client shall inform Soulhouse in advance during the quoting process. Additional charges shall apply if the Client requires such cleaning. 

 

6. CANCELLATION & RESCHEDULING 

6.1 The Client shall provide at least 24 hours’ notice for rescheduling or cancellations of scheduled Service sessions. If the Client cancels any scheduled session for Services 24 hours or less prior to the scheduled date and time of the session, a cancellation fee equal to 50% of the fee for the scheduled session applies. 

6.2 If the Client reschedules any scheduled session 24 hours or less prior to the scheduled date and time of the session, a rescheduling fee equal to 30% of the fee for the scheduled session applies. 

6.3 In the event Soulhouse’s personnel are already on site but are unable to deliver the Services due to reasons attributable to the Client, the Client shall still pay for the session in full and no refund shall be given. Such reasons shall include but are not limited to: lack of water or power supply, cleaning materials and/or equipment to be provided by the Client; persons entering or present at the Client’s premises that obstruct or prevent Soulhouse’s personnel from carrying out the Services; no or limited access is given to the Client’s premises. 

 

7. LIMITATION OF LIABILITY 

7.1 To the extent permitted by law, Soulhouse shall not be responsible and shall be excluded from all liabilities and for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that the Client or any person may suffer in connection with the Services, provided that if Soulhouse is found to be liable by a court or arbitral tribunal of competent jurisdiction, the Client agrees that Soulhouse’s liability shall be limited to the amount of fees that are received by Soulhouse from the Client under the Contract. 

7.2 Neither party to the Contract shall be liable under any circumstances to the other party for any special, indirect, punitive, incidental or consequential damages or losses, including but not limited to loss of profits, loss of sales or business, loss of or damage to goodwill, howsoever incurred, whether such liability is asserted on the basis of contract, tort or otherwise. 

 

8. NON-SOLICITATION 

8.1 The Client acknowledges that Soulhouse invests significant resources in recruiting, selecting and training its cleaners. The Client shall not, directly or indirectly, engage, employ or contract with any of Soulhouse’s cleaners to provide cleaning services to the Client or any associate of the Client. 

8.2 The Client acknowledges that Soulhouse may suffer loss and damage as a result of a breach of Clause 8.1. If the Client is found to have solicited any of Soulhouse’s cleaners without involving Soulhouse, Soulhouse shall have the right to claim against the Client for all losses and costs suffered by Soulhouse. 

 

9. TERM AND TERMINATION 

9.1 The Contract shall be valid for the term specified in the quotation and shall be renewed automatically for successive terms of the same duration, unless either party serves written notice of its intention not to renew the Contract at least 30 days before the expiry of the then current term.

9.2 The Client may terminate the Contract at any time before the expiry of its current term by giving at least 30 days’ notice to the other party in writing and provided that the deposit paid to Soulhouse shall be retained by Soulhouse to offset the costs it has incurred in hiring and retaining personnel to perform the Contract. 

9.3 Without affecting any other right or remedy available to it, either party to the Contract may terminate it with immediate effect by giving written notice to the other party if: 

(a) the other party commits a material breach of any term of the Contract which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 7 days after being notified in writing to do so;

(b) the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), or having a receiver appointed to any of its assets or ceasing to carry on business;

(c) the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or

(d) the other party’s financial position deteriorates to such an extent that in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

9.4 Without affecting any other right or remedy available to it, Soulhouse may terminate the Contract with immediate effect by giving written notice to the Client if the Client fails to pay any amount due under the Contract on the due date for payment. 

9.5 Soulhouse may terminate the Contract at any time by giving at least 30 days’ notice to the Client in writing. 

9.6 On termination of the Contract for whatever reason:

(a) the Client shall immediately pay to Soulhouse all outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been 15 August 2025 submitted, Soulhouse may submit an invoice, which shall be payable immediately on receipt; 

(b) Soulhouse may apply the deposit (if any) paid by the Client towards any outstanding amounts; 

(c) any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect; and

(d) termination or expiry of the Contract shall not affect any of the rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.

 

10. GENERAL 

10.1 Force Majeure: Soulhouse shall not be in breach of the Contract nor liable for delay in performing, or failure to perform, any of the Services or its other obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control. 

10.2 Waiver: A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy. 

10.3 Severance: If any provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any such modification to or deletion of a provision shall not affect the validity and enforceability of the rest of the Contract. 

10.4 Assignment: The Client shall not assign or transfer any of its rights and obligations under the Contract without Soulhouse’s prior written consent. 

10.5 Third Parties: A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 2001 to enforce any term of this Agreement. 

 

11. GOVERNING LAW & JURISDICTION 

11.1 The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with the laws of Singapore. 

11.2 Each party irrevocably agrees that the courts of Singapore shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.